Order & Customization Policies

1. Custom and Personalized Orders — Final Sale

Every customized BELTD is produced specifically for the customer. All custom BELTD sales are final once production begins. Custom products cannot be returned or exchanged because of change of mind, incorrect size selection, design or color preference, customer-supplied artwork errors, or other non-defect reasons.

This final-sale policy does not eliminate the 30-day limited defect warranty described below or any rights that cannot be excluded under applicable law.

2. Proofs and Approval

When BELTD provides a proof, the customer is responsible for checking the entire design. Approval authorizes BELTD to produce the product substantially as shown. Verify spelling, names, numbers, logo orientation, artwork placement, colors, and other details before approving.

If BELTD makes a production error that causes the finished product to materially differ from the approved proof or confirmed order, contact us promptly so we can evaluate an appropriate correction, replacement, or other remedy.

3. Customer-Supplied Logos and Artwork

You must own or have permission to use any logo, school mark, team mark, photograph, graphic, name, or other material you submit. Uploading content confirms that authorization and gives BELTD permission to use it only as reasonably necessary to prepare and fulfill your order and related customer service.

BELTD may request evidence of authorization or decline artwork when rights are unclear. Customer approval or BELTD’s ability to reproduce a design does not mean BELTD has independently verified ownership of every submitted asset.

4. 30-Day Limited Defect Warranty

BELTD provides a 30-day limited defect warranty beginning on the date your order is delivered. It covers manufacturing or material defects that occur during normal intended use.

Examples of covered defects include:

• Failure or tearing of the leather strap caused by a manufacturing or material defect.
• Breakage or failure of the elastic adjustment component.
• Stitching that fails or separates because of a production defect.
• Failure of the rear-locking adjustment system during normal intended use.
• A verified BELTD production error that causes the finished product to materially differ from the approved proof or confirmed order.

Not covered: ordinary wear and tear; natural leather grain, texture, or cosmetic variation; incorrect size selection; damage from misuse, accidents, intentional damage, improper care, excessive force, unauthorized alteration or repair; customer-supplied artwork errors; or use outside the product’s intended purpose.

How to make a claim: Contact BELTD within 30 days of delivery with your order information and reasonable photos showing the claimed defect. BELTD may request additional information reasonably necessary to evaluate the claim.

If BELTD confirms a covered defect, BELTD will provide an appropriate remedy, which may include repair or replacement of the affected product. This limited warranty does not limit rights or remedies that cannot be excluded under applicable law.

5. Cancellations and Changes

Contact us immediately to request a cancellation or change. Before production begins, we will make reasonable efforts to accommodate it. After proof approval or production begins, cancellation or changes may be unavailable because materials and production work may already have been committed.

6. Sizing

Customers are responsible for selecting the appropriate size using BELTD’s current sizing information. Personalized products generally cannot be returned solely because the customer selected the wrong size. If unsure, contact BELTD before approving or placing the order.

7. Color, Leather, and Production Variation

Leather is a natural material and can show variations in grain, texture, tone, and surface character. Screen colors and digital proofs can differ from physical output. Reasonable production tolerances and natural material variations are part of the product and are not defects unless the finished product materially fails to match the confirmed order.

8. Shipping

Shipping and production dates are estimates unless BELTD expressly agrees in writing to a guaranteed date. Tracking may be provided when available. Customers are responsible for a deliverable address. If a shipment arrives visibly damaged, is missing, or appears lost, contact BELTD promptly so we can review tracking and the applicable carrier process.

9. Team Orders and Reorders

Team-order pricing, minimums, production timing, artwork, roster details, and reorder availability may be confirmed separately for each program. Reorders can vary slightly from earlier runs because of material lots, print conditions, supplier changes, or normal manufacturing variables.

10. Intellectual Property and Brand Protection

BELTD™, BLTD™, BE·LTD™, BELTD logos and brand identifiers, original BELTD artwork, product photography, graphics, written content, and other original brand assets may not be copied, reproduced, sold, republished, or used to create confusingly similar commercial branding without authorization, except as permitted by law.

Copyright protection in qualifying original BELTD creative works exists to the extent provided by law. Trademark rights protect BELTD brand identifiers to the extent provided by law. The ™ symbol indicates a claim of trademark rights; it does not indicate federal registration.

11. What “Final Sale” Means

Final sale means BELTD is not offering a discretionary return, exchange, store credit, or refund merely because a customer changes their mind or later prefers a different size, color, layout, personalization, or design. It does not eliminate the separate Limited Warranty, a remedy for a verified BELTD production error, or rights that applicable law does not permit BELTD to waive.

12. Incorrect Customer Information

BELTD is not responsible for a customization error caused by information the customer supplied or approved, including misspelled names, incorrect numbers, incorrect size selections, low-quality artwork, or an incorrect shipping address. Where feasible, BELTD may offer a paid remake or other accommodation at its discretion, but is not required to do so unless applicable law provides otherwise.

13. Delivery and Carrier Issues

Customers should review tracking and report a missing, damaged, or materially incorrect shipment promptly. BELTD may require reasonable documentation and may coordinate with the carrier. A tracking status alone does not waive any rights or remedies available under applicable law.

14. Questions

Questions about an order, return, artwork authorization, shipping issue, or these policies may be submitted through the BELTD Contact page.